WEBINAR: Promoting Professional Accountability
Promoting Professional Accountability and a Culture of Safety and Respect
September 30, 2:00-3:00 pm (Central Time)
Program Overview
What can leaders do when a clinician models behaviors and performance that undermine attempts to create a safe and reliable health system? Addressing this challenge requires the right people, process and technology to promote early identification and interventions delivered by peer professionals. The Vanderbilt Center for Patient and Professional Advocacy has been engaged for the past 25 years in research and support of hundreds of hospitals and groups internationally in developing reliable and successful approaches to address the small percentage of clinicians who model disrespect toward patients, families and fellow medical team members.
Learning Objectives
- Discuss the relationships between disrespect and adverse medical outcomes.
- Explain the essential elements needed for an organization to address behaviors that undermine a culture of safety.
- Describe a range of behaviors that undermine a culture of safety.
- Identify the Vanderbilt professional accountability pyramid.
Intended Audience
Administrators, CEOs, CNOs, CMOs, quality leaders and physician leaders.
Speaker Biographies
Gerald Hickson, MD, has focused his research on why families choose to file suit and how to identify and intervene with high-risk physicians. His work has resulted in more than170 peer review articles along with educational initiatives to promote disclosure of medical errors and address behaviors that undermine a culture of safety. Hickson has developed the Patient Advocacy Reporting System and Coworker Observation Reporting System, programs that use unsolicited patient and coworker complaint data as the basis for tiered interventions on high-risk clinicians. He serves as a member of the board of directors of the Institute for Healthcare Improvement, served on the board of the National Patient Safety Foundation, Professionals in Patient Safety and on the quality care committee for the National Association of Children’s Hospitals and Related Institutions.<