Course Curriculum

People want to work where people want to stay. In today’s health care climate, we all must become chief retention officers to attract and retain an engaged workforce.

Join us for three-and-a-half-steps you can take in your organization or department to select, onboard and retain high performers. We will help you navigate ways to elevate your processes, team dynamics, and accountability practices to support your team’s retention goals.

Speakers:
Katie Owens, MHA, CPXP
Co-Founder and President
Healthcare Experience Foundation

As the senior leader of a national consulting firm, Katie Owens has worked with hundreds of organizations and thousands of leaders to equip their cultures and instill competencies that achieve breakthrough performance with quality, safety, patient experience, and workforce engagement. Her fundamental tenet is that every person is worthy of an environment where he or she can receive and deliver the best possible care. She is the lead author of the HCAHPS Imperative for Patient-Centered Excellence and frequently authors in is frequently published in leading magazines and journals

Our speaker does not have any real or perceived conflicts of interest related to this presentation.

Learning Objectives

At the conclusion of this session, participants will be able to:

1. List steps and strategies to narrow your front door and hire the best candidates.
2. Implement your practices for employee onboarding.
3. Demonstrate your approach to retain employees at key junctures in the employee lifecycle.
4. Discuss how to manage low performing employees that jeopardize retaining high performers.