Course Curriculum

This webinar will focus on legal and risk management issues faced by health care providers who care for patients in the emergency department (ED) environment.

Our speaker will discuss how to comply with Centers for Medicare and Medicaid Services (CMS) hospital conditions of participation (CoPs) and the Joint Commission (TJC) standards that are problematic for emergency department staff.

TJC standards on patient-centered communication will be discussed including the interpreter, low health literacy and collecting race and ethnicity data in the ED. OCR Section 1557 requirements will be discussed. For example, there must be a sign in the ED, revised patient rights statement, qualified interpreters, auxiliary aids, and more! Do you know what the new law says if an ED patient writes a complaint letter about being discriminated? Additional resources will be provided on TJC proposed pain management standards.

This program will also discuss the CMS CoP changes that require all ED nurses to have training on blood transfusion and IV medication and what must be included. Also, the CMS five requirements for discharge instructions will reviewed.

Speaker:
Sue Dill Calloway
President, Patient Safety and Health Care Education and Consulting

Sue Dill Calloway has been a nurse attorney and consultant for more than 30 years. Currently, she is president of Patient Safety and Healthcare Education & Consulting. She was previously the chief learning officer for the Emergency Medicine Patient Safety Foundation.

Learning Objectives

At the conclusion of this session, participants will be able to:

1. Discuss legal and risk management issues in the ED.
2. Explain the CMS and TJC standards to collect race and ethnicity data in the ED.
3. Describe the importance of documenting the use of interpreters for patients with limited English proficiency.
4. Discuss how the visitation law requires the ED to give the patient written information on their rights.