WEBINAR: Conflict Management
Offered Through Partnership with Georgia Hospital Association
Course Curriculum
Eek… conflict. For many, conflict is overwhelming, something we don’t have time for, or easy to avoid. It can be the catalyst for dysfunction or be the spark behind the greatest teams and relationships of our life and career. Join us for this webinar where you will learn how to manage, and even leverage, conflict to build a healthy culture. The speaker will share strategies to own the conversations that build trust and create solutions. We will address the roles of power, empathy and perspective taking in learning and growing as professionals and as a team. Lastly, attendees will learn a five-step process to navigate conversations when we count on successful outcomes the most.
Speaker
Katie Owens, MHA, CPXP
Co-Founder and president Healthcare
Experience Foundation
As the senior leader of a national consulting firm, Katie Owens has worked with hundreds of organizations and thousands of leaders to equip their cultures and instill competencies that achieve breakthrough performance with quality, safety, patient experience, and workforce engagement. Her fundamental tenet is that every person is worthy of an environment where they can receive and deliver the best possible care. She is Lead Author of the HCAHPS Imperative for Patient- Centered Excellence and frequently authors in respected industry publications and journals.
Learning Objectives
- Explain the risks of poor conflict management and missed opportunities of healthy conflict.
- Discuss attributes of high-performing teams and the power of communication.
- Describe the roles of empathy, trust, and perspective taking for successful relationships.
- Outline a five-step process to break through barriers with conversations when it matters most.