"While the COVID-19 pandemic triggered an unprecedented spike in the number of virtual care visits, we are seeing that telehealth has staying power even as many people have returned to in-person appointments." — Donna O'Shea, MD, CMO, UnitedHealthcare Inc.
says its members used virtual care 28 million times in 2021, a 2,500% increase from the pre-pandemic baseline. Local providers delivered 95% of those virtual care visits. Half of virtual visits were for behavioral health, and 63% of all behavioral health visits were done virtually, up from 1.5% pre-pandemic. Read the details here.
, providers are using digital health tools to gather more data about their patients, but the challenge has always been how to use that information. Eric Wicklund reports.
The payer's 2021 data show a massive increase in telehealth use when compared with pre-pandemic levels.