MHA Solutions, the for-profit subsidiary of the Mississippi Hospital Association (MHA), is partnering with Voyce to expand access to remote video and audio language interpreter services for its members. The partnership with Voyce aligns with MHA's continued focus on social drivers of health, such as language access and health literacy, and helps our members stay compliant with federal regulations, such as Title VI of the Civil Rights Act of 1964.
“Often, in 20 seconds or less, the Voyce app connects physicians and healthcare workers to a professional medical interpreter to facilitate a real-time conversation with a patient who doesn’t speak the same primary language,” says Andrew Royce, CEO of Voyce. “Our global network of interpreters represents more than 240 languages and dialects, ensuring that no matter how many different languages are spoken within hospitals, Voyce provides someone who speaks yours.”
Voyce provides convenient access to on-demand video remote interpreters on a variety of devices. Light, unintrusive, and cost-efficient mobile equipment options from Voyce mean live interpreters can be requested when and where they are needed most. Hospitals can put their own interpreters on the platform and rely on Voyce interpreters to back them up. No special equipment is required, installation is easy, and Voyce will send a site assessment team to the hospital to optimize deployment.
“Language barriers and low health literacy affect patient care outcomes,” said Perry Egger, Director of Business Development for MHA Solutions. “Technology, such as the tools Voyce provides, offers a solution to that challenge and a way for our members to ensure high-quality, culturally competent care for all people.”
“We are delighted to partner with MHA Solutions,” said Royce. "Voyce services aim to eliminate hurdles to quality healthcare in Mississippi caused by language and literacy barriers.”
The partnership between MHA Solutions and Voyce will allow member hospitals access to simple-to-use and efficient language interpretation technology, whether in the emergency room or during a telehealth visit. This is a win-win for hospitals and healthcare providers throughout the state as Mississippi has one of the lowest health literacy rates in the nation.